1. Overview
At Sitecustom, we are committed to providing high-quality WordPress website creation services. Please review our return and refund policies below to understand your rights and our procedures.
2. Eligibility for Refunds
- Refunds are only applicable for unmet service commitments or if the service was not delivered as described.
- Custom WordPress website projects are generally non-refundable once work has commenced, but exceptions may be considered on a case-by-case basis.
3. Refund Process
- Requests for refunds must be submitted within 30 day of project completion or payment.
- To request a refund, contact us at info@sitecustom.com with your order details and reason for dissatisfaction.
- We may require proof or clarification of the issue before processing.
4. Refunds Exclusions
- Refunds are not available for:
- Work already completed and delivered, unless it is defective or not as per agreed specifications.
- Changes or revisions after project completion unless caused by our error.
- Any third-party plugin or theme purchase where refund policies are governed by the vendor.
5. Cancellation Policy
- You may cancel your project before work begins for a full refund.
- Cancellations after work has started may incur a partial fee, depending on the stage of work.
6. Disputes and Complaints
- If you encounter issues, please contact us promptly. We will attempt to resolve disputes amicably.
- In cases where resolution is not achieved, we reserve the right to refuse refunds if policies are violated.
7. Contact Us
For questions about our Return & Refund Policy, please contact us at info@sitecustom.com.